Effective Date: 24/07/2025
This Privacy Policy applies to the
use of the following websites (individually and collectively referred
to as the "Site"):
- www.propertyheads.com
-
www.ourproperty.co.uk
- www.mouseprice.com
Each site
is operated by or on behalf of PropertyHeads
Group Ltd ("we", "us", or
"our").
This policy outlines how we collect, use, and
protect your personal data in accordance with the UK General Data
Protection Regulation (UK GDPR) and Data Protection Act 2018.
We may collect the following types
of personal data when you use our Sites:
- Personal
Information: Name, email address, phone number, address (if required
for services), account login details.
- Property Data: Property
ownership claims, saved properties, property improvement information
(e.g. boiler age, energy ratings).
- Technical Data: IP address,
browser type, device type, referral source, and usage logs.
-
Marketing Preferences: Opt-in/opt-out status for newsletters or
promotional messages.
- Cookies & Analytics: Session
information, preferences, behaviour tracking for service improvement
and marketing.
We use your information for the
following purposes:
- To create and manage your account.
-
To provide property-related services (alerts, logbooks, property
comparisons, etc.).
- To personalise your experience on the
Site.
- To communicate with you, including customer support and
marketing (where consented).
- To process orders for paid
features (e.g. property plates or logbooks).
- To improve the
functionality and content of our Sites.
- To ensure site
security and prevent fraud.
We may also share anonymised
property-level data with trusted partners - such as Greenstone Data
Solutions https://www.gdsidm.com/privacy-policy - for the purpose
of property valuation, profiling, or analytics.
We may also collect and license address-level property transaction data (e.g., sale/listing status) to businesses - an example of a company we share this data with is Sky UK Ltd - for the purposes of market insight, advertising, and profiling. No personal data is shared, and our clients are responsible for ensuring lawful use when combining with other data
Please note: No personal contact information (such as your name, phone number, or email address) is shared with any third party for marketing purposes without your explicit consent.
We process your personal data under
the following legal bases:
- Consent - when you opt-in
to receive marketing or communications.
- Contract - to fulfil
a service you have requested.
- Legitimate Interest - for site
improvement, analytics, fraud prevention, and informing you about
similar services.
- Legal Obligation - to comply with
applicable law or regulation.
We may share your data with:
-
Service providers such as IT and cloud hosting companies, customer
support platforms, and analytics partners.
- Payment processors
if you purchase services on the Site.
- Third parties who help
us enrich property data (we never including your personal contact
data).
- Legal authorities when required by law.
We
do not sell your personal data.
Some of our third-party providers may process your data outside of the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO or European Commission.
We retain personal data for as long
as necessary for the purpose it was collected, including:
-
To provide services or manage your account.
- For recordkeeping
and legal compliance.
- To allow reactivation of dormant
accounts (e.g. up to 12 months after inactivity).
After
this period, data is either deleted or anonymised.
You have the right to:
-
Access the personal data we hold about you.
- Request correction
or deletion of your data.
- Withdraw consent to marketing
communications.
- Object to or restrict certain types of
processing.
- Request transfer of your data to another provider
(data portability).
- Lodge a complaint with the Information
Commissioner's Office (ICO)
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
Address:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
To
exercise any of these rights, please contact us at:
support@propertyheads.com
We use cookies and similar tracking technologies to provide essential functionality and to improve your browsing experience. You can manage cookie settings in your browser.
Our Sites are not intended for use by children under the age of 16. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. Significant changes will be communicated on the Site. Continued use of our Sites indicates your acceptance of the revised policy.
For any
privacy-related enquiries or to exercise your rights,
contact:
PropertyHeads Group Ltd,
Email:
support@propertyheads.com
Address:
22-24 Elm Road,
Leigh-on-Sea,
Essex
SS9 1SN,
England
PropertyHeads recognizes the importance of privacy for users of PropertyHeads. As referred to in our privacy policy, we use cookies and related technologies, such as beacons, pixels, tags and local storage, to provide you with the services accessible through our website and our apps (together, “PropertyHeads” or our “Services”). We use these technologies to provide, protect and improve PropertyHeads, as well as to understand and measure how you use and interact with it.
This policy explains how we use cookies and related technology on PropertyHeads. By accessing or using PropertyHeads, you consent to our use of these technologies as described in this policy. Please do not use PropertyHeads if you are not comfortable with the ways in which we use cookies and related technologies.
What Is a Cookie?
A cookie is a small file containing a unique identifier that is placed in the web browser of your computer or mobile device. Cookies and related technologies, such as tracking pixels, enable our systems to recognize your device and report information back to us. Such recognition helps the efficient operation of PropertyHeads, including our website and apps.
Does PropertyHeads Use Cookies?
Yes, like most websites and social networks, we use cookies in the course of providing you with our Services.
What Cookies Does PropertyHeads Use, and Why?
We use both session cookies and persistent cookies.
We use a session cookie to identify you during a particular visit to PropertyHeads. Session cookies expire after a short time, or when you close your web browser or app after using PropertyHeads.
We use a persistent cookie to identify you over a long period of time. (For example, if you asked us to keep you signed in, we would use a persistent cookie for that purpose.) Persistent cookies remain on your device for the set period of time specified in the cookie.
We use cookies to operate and improve PropertyHeads, specifically:
To authenticate you and secure our Services: We use cookies to monitor login, session and status data. This allows us to know, for example, whether you are logged in.
To remember your settings and preferences: We use cookies to recognize your browser and remember your preferences. For example, we may use cookies to remember your language preferences.
To carry out analytics and research: We use cookies to understand your use of PropertyHeads and how we can improve our offerings. For example, we use cookies to track whether you open emails we send you.
Third-Party Cookies:
Facebook: If you register or sign in using Facebook, a Facebook cookie is set to help track your log-in.
Google Analytics: We use Google Analytics, including Google Analytics cookies, to collect anonymous traffic data to help us analyze how members and visitors access and use PropertyHeads, and for other Analytics services relating to website activity and internet usage.
Third-Party Cookies From Content Shared By Members: PropertyHeads members may share content on PropertyHeads that originates from a third-party website or service, and that third-party website or service may set its own cookies when you interact with that content. For example, if a member posts a video from YouTube on PropertyHeads, YouTube may set a cookie when you click to watch the video.
What Other Related Technologies Does PropertyHeads Use, and Why?
Tracking Pixels: Our advertising partners may use tracking pixels or similar technology to measure the success of the sponsored posts or other advertising products they use. A “tracking pixel” (also sometimes called web beacon, or clear GIF) is a tiny piece of code, invisible to the user, placed on a webpage or in an email and used in combination with a cookie, to link a given activity or impression back to the user; the advertiser includes it in its content so it can measure whether our members interact with that content (for example, by clicking to view an offer). We may set our own tracking pixel on an advertiser’s website so we can measure whether our members found the advertiser’s content effective or interesting, by tracking whether the sponsored post prompted members to take advantage of the advertised offer. This information helps us assess whether sponsored posts and other advertising offers are relevant and interesting to our members and successful for the advertiser.
Opting Out
You may refuse or restrict the use of cookies by selecting the appropriate settings in your browser. However, limiting or refusing cookies may affect your ability to use PropertyHeads. Please note that our systems are not configured to accept browsers’ Do Not Track signals, because no industry standard for handling them has been adopted. If you want to opt out of specific third-party cookies, please consult the third party’s website or privacy policy as well as the cookie settings on your browser.
Changes to This Policy
Our business changes constantly and our cookie policy will also change, so please review it frequently.